General FAQ's
1. How can I place an order on SaheliCollections.in?
You can easily place an order by browsing your favorite products, selecting the required size and quantity, and clicking the Add to Cart button. Proceed to checkout, enter your shipping details, choose your payment method, and confirm your order.
2. What payment methods do you accept?
We accept multiple secure payment options including UPI, Credit Card, Debit Card, Net Banking, and Cash on Delivery (COD) (if available in your area).
3. Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available on selected pincodes across India. Availability will be shown during checkout.
4. How long does shipping take?
Orders are usually processed within 1–2 business days and delivered within 3–7 working days, depending on your location.
5. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/email. You can use this link to track your order in real time.
6. What is your return policy?
We offer an easy return policy on eligible products. If you receive a damaged, defective, or wrong item, you can request a return within 7 days of delivery (update with your actual policy).
7. How do I request a return or exchange?
To initiate a return or exchange, please contact our support team with your order number and product details, or submit a return request from your account (if enabled).
8. When will I receive my refund?
Once the returned product passes quality check, the refund is processed within 5–7 business days to your original payment method or as store credit (as per policy).
9. Do you charge shipping fees?
We offer FREE shipping on all products across all locations in India. The price you see is the final price — there are no hidden delivery charges.
10. What should I do if I receive a damaged or wrong product?
We sincerely apologize for the inconvenience. Please contact us within 24–48 hours of delivery with product photos and your order number. Our team will quickly arrange a replacement or refund.